We'll take you through some of our frequently asked questions...
We understand that property maintenance can feel overwhelming. From gutters to solar panels, patios to roofing, there’s a lot to keep on top of. That’s why we’ve put together the questions our customers ask most - plus a few you might not even have thought of!
We’re fully health and safety trained, licensed waste carriers and use the correct professional equipment. Customers trust us for our reliability, high standards and care and courtesy while works are carried out.
1. But what hidden dangers could be lurking in my gutters or roof?
Blocked gutters or roof debris can lead to leaks, structural damage, damp walls and even pest infestations. We inspect every property and make sure your roof and gutter system are safe, functional and clear of hazards.
2. Can moss or algae on my roof actually damage it?
Yes. Moss retains moisture, which can erode tiles and lead to leaks. Algae can stain and weaken roofing materials. Our professional cleaning removes build up and protects your roof from long-term damage without damaging it in the process which is the risk with other roof cleaning methods such as jet washing and scrapping with the wrong equipment.
3. Are DIY patio or driveway cleaning hacks safe?
Some “quick fixes” like chemical cleaners or high-pressure hoses used improperly can damage surfaces or seals, flora and fauna and even cause irritation to you. We use professional-grade techniques that clean deeply while preserving your surfaces, we know what to use on what surface, tailor the clean to your preferences and can also offer eco cleans.
4. How much money could dirty solar panels be costing me?
Even a thin layer of dirt or debris can reduce panel efficiency by up to 20%. Professional cleaning ensures your panels produce maximum energy and savings.
5. What’s the weirdest thing you’ve ever found while cleaning a property?
Not so much weird, actually more common than you may think ,but we’ve come across some interesting sights over the years, from gutters completely filled with old nests and vegetation to downpipes blocked solid with debris that had built up for years. We often even see plant growth in the gutters, which customers often mistake for roof leaks.
Unfortunately we do come across many poorly installed gutters that are not fit for purpose; another common problem for property owners we encounter are screws that are too long in the downpipes, meaning they catch debris as it flows down causing blockages. We can make right these issues.
As for other things we may have found during our cleans and clearances, we couldn't tell you! We’re always respectful of our customers’ privacy. We focus on doing the work professionally, keeping things discreet and courteous and leaving the property clean and functioning properly.
6. How do I know if a repair you do will last?
A lasting repair/excellent standard of works requires proper tools, knowledge and attention to detail. We guarantee all our work meets high standards and if any unforeseen issues should arise we are here for you - simply get in touch and we'll help.
7. Can regular maintenance really increase my property’s value?
Absolutely. A well-maintained roof, gutters, patio and exterior surfaces not only look better but prevent costly repairs, improving curb appeal and long-term value.
8. How do you prevent outdoor surfaces from becoming slippery or dangerous?
We remove moss, algae and dirt, then treat surfaces where appropriate. This keeps patios, decking, and driveways safe for children, pets and visitors.
9. Do you fix damage left by previous contractors?
Yes! This area actually constitutes a quite a large proportion of our bookings/enquiries. We often make right subpar work, whether it’s poorly installed downpipes, gutters or tiles that have been damaged during careless cleans or unfinished maintenance.
10. How do seasonal changes affect my property maintenance needs?
Fallen leaves, heavy rain or winter frost can accelerate debris build up and damage. We can provide seasonal advice to protect your property year-round.
11. Are you conscious of wildlife?
Yes, this is important to us. We’re mindful of wildlife and the environment. We always check for active nests before starting work, avoid unnecessary disturbance and where possible schedule work around nesting activity. We use methods that minimise impact on surrounding plants, pets and wildlife. All waste is collected and disposed of responsibly rather than washed into drains. We also know and respect plants and can offer eco cleaning alternatives to harsher chemical cleans.
11. Can I combine multiple services in one visit?
Yes, of course. Many customers book gutter cleaning, roof moss removal, and patio washing together - saving numerous disturbances and ensuring a coordinated approach.
12. How do you handle waste and debris from large jobs?
As licensed waste carriers, we collect, dispose of and recycle debris responsibly. We compost as much as we can. Your property is left clean, safe and hassle-free.
13. How do I book a service and get a quote?
Booking is simple and you can choose whichever method suits you best:
📞 Phone: 01291 639 396
📧 Email: info@levelfm.co.uk
🌐 Website Form: click here
We provide free, no-obligation quotes and tailor maintenance schedules to your property.
Still have questions? Our team is always happy to provide advice. Here at LevelFM, we don’t just maintain properties - we care about helping protect your investment, your environment and your peace of mind.
